Hi, Thenions! Poto is here to assist you with any concerns you may have regarding the Purchase

We apologize if there's an issue that made you request a refund, as our focus is to always provide the best experience for our dedicated players.

Unfortunately, since Google and Apple handle all of the transactions you also need to request a refund directly from them. We are not able to give refunds directly through Thetan Rivals support.

Keep in mind that a successful refund request will roll back your account resulting in losing items you have gotten with the purchase.

Refund from Google Play Store:

https://support.google.com/googleplay/workflow/9813244?hl=en

(or contact the Thetan Rivals support team)

Refund from Apple AppStore:

https://support.apple.com/en-us/HT204084

Warm Regard!