Hey Thenion! Poto is here to assist you with any concerns you may have regarding Purchases & Billing
Firstly, we'd like to express our gratitude for your in-app purchase! 🙌
We're genuinely sorry to hear that you haven't received your in-app purchase. If you find yourself in this situation, we recommend reaching out to the respective app store for a resolution.
Every purchase goes through a verification process by the app store before it's applied to your Thetan Rivals account. If you don't see the in-app purchases reflected in your account, it means they haven't been verified by the app store yet.
The verification process can take up to 24 hours, depending on your chosen payment method.
If you wish to initiate a refund, here's how you can do it:
Refund from Google Play Store: Google Play Refund Guide
Refund from Apple App Store: Apple App Store Refund Guide